1. Acceptance of Terms
By accessing or using the Alder Security website ("Site") and any services provided by Alder Holdings, LLC ("Alder Security," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.
2. Description of Services
Alder Security provides home security products and services including, but not limited to:
- Home security system sales and installation
- AI-powered NVR camera systems
- Door/window sensors, smoke detectors, and medical alert devices
- 24/7 professional monitoring services
- Mobile application for system management
- Customer support and service
3. Eligibility
You must be at least 18 years of age to use our services or submit information through our website. By using our Site, you represent and warrant that you meet this requirement.
4. User Accounts and Information
When you submit a form or create an account on our Site, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5. Quote Requests and Communications
By submitting a quote request on our website, you consent to be contacted by Alder Security via the contact information you provided, including phone calls and email, regarding your quote request and our products and services.
If you separately opt in to receive SMS/text messages, you consent to receive recurring text messages as described in our SMS Terms & Conditions. Consent to SMS is not a condition of purchase.
6. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of Alder Holdings, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.
7. Prohibited Conduct
You agree not to:
- Use the Site for any unlawful purpose or in violation of any applicable laws
- Submit false or misleading information
- Attempt to interfere with the proper functioning of the Site
- Access or collect data from the Site using automated means (bots, scrapers) without permission
- Impersonate any person or entity
8. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Alder Security. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies and terms of service of any third-party sites you visit.
9. Disclaimer of Warranties
The Site and all content and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Alder Security does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
10. Limitation of Liability
To the fullest extent permitted by law, Alder Holdings, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of or inability to use our Site or services.
11. Indemnification
You agree to indemnify, defend, and hold harmless Alder Holdings, LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Site or your violation of these Terms.
12. SMS Program and Messaging
Alder Security offers an SMS messaging program for prospective and existing customers. By opting in to our SMS program, you consent to receive recurring automated marketing and transactional text messages from Alder Holdings LLC at the phone number you provided. Messages may include quote follow-ups, appointment scheduling, service updates, and promotional offers. Message frequency varies. Message and data rates may apply.
Opt-Out: You may opt out at any time by replying STOP, UNSUBSCRIBE, END, QUIT, or CANCEL to any message. You will receive a confirmation: "You have successfully been unsubscribed from Alder Security. You will not receive any more messages from this number."
Help: Text HELP to any message for support, or email marketing@alder.com.
Consent to receive SMS messages is not a condition of purchase. You are not required to opt in to SMS messaging to request a quote or purchase any product or service.
13. Carrier Liability Disclaimer
Alder Security, its affiliated companies, and any mobile carrier or wireless service provider are not liable for any delayed, undelivered, or misdirected text messages. Delivery is subject to effective transmission by your wireless carrier. Neither Alder Security nor any mobile carrier (including but not limited to AT&T, Verizon, T-Mobile, and Sprint) shall be liable for any damages arising from or related to text messages sent or received through our SMS program, including direct, indirect, incidental, special, consequential, or punitive damages. T-Mobile is not liable for delayed or undelivered messages.
14. Message and Data Rates
Standard message and data rates may apply to any text messages sent or received through our SMS program. Alder Security does not charge for text messages, but your mobile carrier's standard rates may apply. Contact your wireless carrier for details about your messaging plan.
15. Age Restriction
You must be at least 18 years of age to use our website, services, and SMS messaging program. By using our Site or opting in to receive messages, you confirm that you are at least 18 years old.
16. Related Policies
The following policies are incorporated by reference and govern your use of our services:
- Privacy Policy — How we collect, use, and protect your personal information, including mobile information
- SMS Terms & Conditions — Complete terms governing our text messaging program
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Utah County, Utah.
18. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.
19. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
20. Contact Information
If you have questions about these Terms of Service, contact us:
Alder Holdings, LLC
Attn: Marketing Department
450 N. 1500 W.
Orem, UT 84057
Email: marketing@alder.com